A LITTLE HELP
Image request FAQ.
Answers to common questions about requesting GANZ images.
Can I download product images without submitting a request?
You can check ganz.com for low resolution product images and high resolution images of products in your order history. Use this form for images you still need.
Where can I find my account number?
Use the account number on your GANZ invoice or order. Enter 7 digits in the first box and 3 digits in the second box, including any leading zeros. Contact your sales representative if you need help.
Is an invoice or order number required?
No. You may include an invoice or order number to provide additional context, but it is optional.
Which resolution should I choose?
Choose low resolution for websites, social media and other digital use. Choose high resolution for printed catalogs, flyers and store materials. Images are supplied as RGB JPG files; specifications may vary.
How do I request mood or model shots?
Use Special instructions to identify the catalog, page number and the position of the image, such as top left or bottom right. Include the relevant product in your list.
How will I receive my images?
Images are delivered by email where possible. If the files cannot be emailed, FTP delivery details will be provided.
When can I expect my images?
Please allow 5 to 7 business days for processing. Availability may vary; not all requested images can be supplied.
What if a product name is too long?
Enter a short identifying name, up to 30 characters, and use Special instructions for any additional detail. Always check the item number.
What can I do with the images?
Use is subject to the GANZ image usage terms. Read those terms before submitting your request.
What if I do not know the item number?
Contact your sales representative for help identifying the correct item number before submitting.